Terms of Service

This Terms of Service (hereinafter "Terms") defines the rules for using services provided by DIGIT OWL Krzysztof Syrek, operating under the BEE Elements brand (hereinafter "Service Provider"), with its registered office at ul. Śląska 51/6A, 70-430 Szczecin, Poland, NIP: 9552090891, REGON: 320920247.

The Terms apply to all business clients (hereinafter "Client") who commission services from the Service Provider. By placing an order or signing a service agreement, the Client accepts these Terms in full.

Contact: kontakt@beelements.pl · website: beelements.pl

A service agreement is concluded upon written confirmation of the order by both parties — via email or a signed contract document. An inquiry submitted through the website contact form does not constitute a binding order.

Prior to concluding the agreement, the Service Provider offers a free 30-minute diagnostic consultation to determine whether the proposed services match the Client's needs and scale of operations.

The agreement may be concluded remotely (electronically) or in person. The content of the agreement shall always take precedence over these Terms in case of any discrepancy.

Prices for services are determined individually based on the scope, duration, and complexity of the project and are specified in the service agreement or order confirmation. All prices are net amounts, subject to applicable VAT.

Unless otherwise agreed, payment is due within 14 days of the invoice issue date. The invoice is sent electronically to the email address provided by the Client.

For longer engagements, a staged payment schedule may be agreed upon (e.g., a deposit upon signing, milestone payments, and a final payment upon completion).

In the event of payment default, the Service Provider reserves the right to suspend service delivery until the outstanding balance is settled and to charge statutory interest on overdue amounts.

Either party may terminate the service agreement with 30 days' written notice, unless a shorter or longer notice period is specified in the individual agreement.

In the event of the Client's cancellation of a confirmed service without prior notice, the Service Provider may charge a cancellation fee of up to 50% of the agreed remuneration for the cancelled scope, covering costs already incurred and opportunity cost.

The Service Provider may terminate the agreement with immediate effect in the event of a material breach of these Terms by the Client, including non-payment exceeding 30 days.

The Client may file a complaint regarding the quality or scope of services within 14 days of the delivery of the relevant deliverable or service. Complaints submitted after this period will not be considered unless the defect was hidden and could not have been discovered upon acceptance.

Complaints should be submitted in writing to: kontakt@beelements.pl, with a description of the issue and the expected resolution.

The Service Provider will respond to the complaint within 14 business days of receipt. In justified cases, this period may be extended by an additional 14 business days, of which the Client will be informed.

The Service Provider is liable for any damage caused to the Client as a result of non-performance or improper performance of the service agreement, up to the amount of the remuneration paid for the services to which the damage relates.

The Service Provider is not liable for: indirect damages, lost profits, loss of data, or business interruption, unless caused by the Service Provider's willful misconduct.

The Service Provider is not responsible for the results of business decisions made by the Client on the basis of recommendations or materials delivered as part of the services. Final business decisions remain at the Client's sole discretion.

All materials, methodologies, templates, and know-how developed or used by the Service Provider in the course of service delivery remain the intellectual property of the Service Provider, unless otherwise stipulated in the individual agreement.

Upon full payment of the agreed remuneration, the Client receives a non-exclusive license to use the deliverables created specifically for the Client for the Client's own business purposes, to the extent specified in the service agreement.

The Client may not resell, sublicense, or redistribute any materials, methodologies, or tools provided by the Service Provider without prior written consent.

Both parties undertake to maintain strict confidentiality of all information exchanged in the course of cooperation that is not publicly available — in particular, business data, financial information, processes, client lists, and technology solutions.

The confidentiality obligation shall remain in effect for 3 years after the termination of the service agreement, unless the parties agree otherwise in writing.

These Terms are governed by Polish law. Any disputes arising from or in connection with these Terms shall be resolved by the court with jurisdiction over the Service Provider's registered office — Szczecin, Poland.

The Service Provider reserves the right to amend these Terms. The current version is always available at beelements.pl/regulamin. Material changes will be communicated to active Clients via email at least 14 days before they take effect.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.